We are extremely excited to announce the successful reopening of the Milton centre on July 6th and our Oakville centre on August 4th. We look forward to the re-opening of our Oakville Before and After School program on September 8, 2020.
Can parents or visitors enter the centre?
At this time, parents and visitors are not allowed inside the centres. We are supporting parents and their children during the transition period, by suggesting that parents bring their children near our playground area, (behind the fence) and speak with the educators for a brief visit. This will help your child become familiar with the educators and the environment.
Will my child be comforted by the educators?
Educators are equipped with personal protective equipment (PPE) so they can safely hug and cuddle your children to give them the comfort they may need.
How do I drop off and pick-up my child at the child care centres?
The front entrances to the centres are closed. All parents with children in the child care centres, will enter through the playgrounds to their specific classroom doors. Please follow the signage to ensure physical distancing.
What will drop off and pick-up look like for the Before and After School program perspective?
The Executive Director will email all Before and After School parents with the guidelines set out by the Ministry of Education and the Principal of Heritage Glen. The Oakville Supervisor and the Executive Director will have a meeting with the Principal in the next few weeks, once the Principal has completed their class lists. Stay tuned....
How can I pay my monthly fees?
At this time, we are only accepting E-transfer as a form or payment and refund. The E-transfer instructions can be found on our website.
Will a portion of my March child care fees be reimbursed?
All parents who have paid their full March fees will receive a reimbursement for services not provided during March 16 - March 31st. This will be deducted from your first invoice when your child returns to the centre.
How will I receive my March reimbursement, if I choose to terminate my care?
Those parents who choose to terminate their child care spot, will receive their March refund and Parent Security Deposit by E-transfer, one month after they give their notice. Please advise the Executive Director of your E-transfer contact information in your email.
Can I retrieve my child's belongings from the centre?
Parents may call Kelly or Wendy to set-up a time to pick-up their child's belongings.
Can I hold my child's spot, if I choose to delay my child's restart date?
Unfortunately, we are unable to hold your child's spot after September 1st, unless parents continue to pay their monthly fees. We have waitlists at both centres, so we need to make sure other families have a chance to acquire child care spaces.
How do I get my child on a restart list?
We would ask you to fill out a waitlist form that can be found on our homepage of our website, www.thefamilyplacechildcare.com. This will allow the Supervisors to keep records of your child's return date. The Supervisors then can determine if there is a space available at a later date.
Will you be conducting tours when you reopen?
Unfortunately, once we reopen the centres, we will not be able to hold physical tours. In the meantime, when we are allowed access to the centres, we will be offering virtual tours on our website. please visit the Milton Centre link at the top of this page or the Oakville Centre link at the top of this page to view our virtual tours.
This continues to be an ever evolving situation with the reopening of child care centres and the mandates from the Ministry of Education and Halton Board of Health. The Executive Director will keep you informed with changing policies and procedures as they come in. The Executive Director will update the policies and email copies to parents.
We thank you for your patience and understanding, while we manoeuvre our way through these challenging times.
Can parents or visitors enter the centre?
At this time, parents and visitors are not allowed inside the centres. We are supporting parents and their children during the transition period, by suggesting that parents bring their children near our playground area, (behind the fence) and speak with the educators for a brief visit. This will help your child become familiar with the educators and the environment.
Will my child be comforted by the educators?
Educators are equipped with personal protective equipment (PPE) so they can safely hug and cuddle your children to give them the comfort they may need.
How do I drop off and pick-up my child at the child care centres?
The front entrances to the centres are closed. All parents with children in the child care centres, will enter through the playgrounds to their specific classroom doors. Please follow the signage to ensure physical distancing.
What will drop off and pick-up look like for the Before and After School program perspective?
The Executive Director will email all Before and After School parents with the guidelines set out by the Ministry of Education and the Principal of Heritage Glen. The Oakville Supervisor and the Executive Director will have a meeting with the Principal in the next few weeks, once the Principal has completed their class lists. Stay tuned....
How can I pay my monthly fees?
At this time, we are only accepting E-transfer as a form or payment and refund. The E-transfer instructions can be found on our website.
Will a portion of my March child care fees be reimbursed?
All parents who have paid their full March fees will receive a reimbursement for services not provided during March 16 - March 31st. This will be deducted from your first invoice when your child returns to the centre.
How will I receive my March reimbursement, if I choose to terminate my care?
Those parents who choose to terminate their child care spot, will receive their March refund and Parent Security Deposit by E-transfer, one month after they give their notice. Please advise the Executive Director of your E-transfer contact information in your email.
Can I retrieve my child's belongings from the centre?
Parents may call Kelly or Wendy to set-up a time to pick-up their child's belongings.
Can I hold my child's spot, if I choose to delay my child's restart date?
Unfortunately, we are unable to hold your child's spot after September 1st, unless parents continue to pay their monthly fees. We have waitlists at both centres, so we need to make sure other families have a chance to acquire child care spaces.
How do I get my child on a restart list?
We would ask you to fill out a waitlist form that can be found on our homepage of our website, www.thefamilyplacechildcare.com. This will allow the Supervisors to keep records of your child's return date. The Supervisors then can determine if there is a space available at a later date.
Will you be conducting tours when you reopen?
Unfortunately, once we reopen the centres, we will not be able to hold physical tours. In the meantime, when we are allowed access to the centres, we will be offering virtual tours on our website. please visit the Milton Centre link at the top of this page or the Oakville Centre link at the top of this page to view our virtual tours.
This continues to be an ever evolving situation with the reopening of child care centres and the mandates from the Ministry of Education and Halton Board of Health. The Executive Director will keep you informed with changing policies and procedures as they come in. The Executive Director will update the policies and email copies to parents.
We thank you for your patience and understanding, while we manoeuvre our way through these challenging times.